SellerHint for Mac features

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Dashboard

A business health view for your eBay stores: sales performance over the timeframe you choose, and — unusually — the weak points given the same prominence as the wins.

Sales performance: See total orders and total revenue for Today, the last 7, 30, 90 or 180 days. Switching timeframe reworks every figure on the page, so you can compare a slow week against a strong quarter without exporting anything.
Sales history: A chart of orders and revenue across the selected timeframe, so seasonal patterns and sudden drops are visible at a glance rather than inferred from a list of orders.
Top listings: Your best-performing eBay listings ranked by revenue, each with the product, SKU, order count and revenue earned. The fastest way to see what is actually carrying the business.
Top customers: Buyers ranked by total order revenue for the timeframe, with their order count and total spend, so repeat customers are easy to recognise.
Store-level reporting: Review the dashboard across every connected store at once, or narrow it to a single store. Figures from different stores are shown separately and never merged.
Action notifications: Counters for out-of-stock products, cases awaiting a reply, listings ending soon, unread messages and tracked products running low. Selecting one opens the part of SellerHint where you can deal with it.
Out-of-stock listings: Every product sitting at zero quantity, with SKU, listing name, store, status and quantity — so nothing quietly stops selling while still occupying your catalog.
Stalest listings: The oldest listings that have not produced a matched sale. Most dashboards only show winners; this points at the products that may need repricing, promotion or a better listing.
Track inventory: Choose which SKUs to watch and set a low-stock threshold for each one. Tracked products appear here the moment they reach or fall below your limit — before the stock runs out, not after.
Low-visibility listings: The connected eBay listings receiving the fewest impressions in the timeframe, with impressions, views and watcher counts where eBay supplies them, to help identify products that need optimisation.
Direct listing access: Every dashboard card offers a View All Listings option that opens exactly those products in the Listing Catalog, so a finding turns straight into work.

Orders

Every eBay order from every connected store in one workspace, with the statuses kept apart instead of collapsed into a single label.

Centralised order list: Imported eBay orders from all connected stores in one place, so checking what came in overnight does not mean signing into each store separately.
Store filtering: View orders from every connected store together, or narrow the list to a single store when you need to focus.
Order search: Search by order number, SKU, product title and related order information to find a specific order immediately.
Order filters: Filter the order list by store and by order status to isolate what needs attention.
Customisable order table: Choose which columns appear and arrange them how you work: images, quantity, title, SKU, store, customer, order number, amount and status.
Resizable columns: Adjust supported column widths for a compact overview or a detailed working view, and SellerHint remembers your choice.
Bulk order selection: Select one order, several, a range, or everything visible — for printing documents or working through a batch.
Order details: Buyer, store, date, total, payment status and fulfilment progress for the selected order, on one screen.
Customer information: The buyer’s name, eBay username and shipping address, plus email and phone number where eBay supplies them. Treat it as personal data.
Fulfilment information: Buyer-selected shipping service, order date, payment method, carrier, shipment status and tracking number — kept as separate values, because that is where fulfilment mistakes start.
Tracking tools: View tracking information and copy the tracking number straight from the order, without retyping it.
Ordered items: Every item in the order with product image, title, SKU, quantity, unit price and totals, so packing is checked against the order itself.
Internal notes: Save private notes against an order. They stay in SellerHint and are never sent to the buyer or the marketplace.
Invoices and packing slips: Export selected orders as invoice or packing-slip PDFs, in a batch, ready for printing.
Individual invoice printing: Create or print an invoice for the order you are looking at, without leaving it.
Order refresh: Pull recent order information from connected eBay stores on demand, so you are never waiting on a schedule.

Marketing

Promoted Listings Standard campaigns and Offers to Buyers for each connected eBay store, from campaign creation through to performance.

Campaigns

Campaign management: View and manage Promoted Listings Standard campaigns for each connected eBay store, scoped to one store at a time so campaigns never cross over.
Advertising eligibility: See whether the selected store is eligible for the supported eBay advertising programme before you start planning a campaign.
Campaign list: Campaign name, status, number of promoted listings, campaign type and default ad rate together in one table.
Create campaigns: Create a Standard cost-per-sale campaign with a name, marketplace, start date, optional end date, default ad rate and your chosen listings — without leaving SellerHint.
Campaign performance: Impressions, clicks, attributed sales and click-through rate for the selected campaign, next to the listings the campaign actually contains.
Campaign settings: Review campaign ID, marketplace, funding model, targeting method, start date and end date for any campaign.
Promoted listing membership: See exactly which listings are in a campaign, with SKU, eBay item number, status and ad rate — using the exact marketplace item identity, so similar titles are never confused.
Add listings to campaigns: Select eligible live eBay listings and add them to an existing campaign by their eBay Item ID.
Remove listings from campaigns: Take products out of a campaign without ending or affecting the underlying eBay listings.

Offers to Buyers

Eligible listings: See which live listings can receive private offers through eBay, so you are not guessing at eligibility.
Offer discounts: Choose a discount between 5% and 99% off the current listing price.
Offer quantity: Set how much quantity is available through the offer.
Optional buyer message: Add a custom message of up to 2,000 characters to accompany the offer.
Batch confirmation: Review and confirm the selected listings before any offers are sent, so a batch is never dispatched by accident.

Schedule

Live, scheduled and GTC Guard-monitored eBay listings for a store, so nothing lapses or goes live unnoticed.

All listings schedule: Review live, scheduled and GTC Guard-related listings for the selected store in a single view.
Scheduled listings: See queued listings and scheduled starts that are still waiting to go live.
Ending soon: Find live listings with a known end date in the next 30 days, before sales stop without an obvious cause.
GTC Guard overview: See which listings GTC Guard is monitoring or has recorded for a future relist workflow.
Schedule search: Search by title, SKU, store, listing type, status, dates or GTC Guard state to find a specific scheduled item.
Store selection: Review the schedule for one connected eBay store at a time, keeping stores distinct.
Schedule details: Product image, SKU, title, quantity, store, listing type, start date, end date and whether GTC Guard is enabled.
Pagination: Work through large schedules with adjustable page sizes.

Inventory Sync

Quantity-only inventory synchronisation across connected eBay stores, organised by exact SKU and deliberately narrow so unrelated listing fields are left alone.

SKU-based inventory management: Inventory is organised by exact SKU, so the same product is recognised across connected stores without guesswork.
Master store: Nominate one connected store as the source of truth for inventory quantity.
Target stores: Choose which other stores should receive available quantities from the master store. Stores you do not enable are untouched.
Quantity synchronisation: Synchronise quantities from the master store to enabled target stores. Quantity only — titles, prices and descriptions are not part of it.
Linked SKU view: See which SKUs are connected to listings in two or more stores.
Unlinked SKU view: Identify SKUs not yet linked across multiple stores, so gaps in your setup are visible rather than silent.
Inventory search: Search the inventory workspace by SKU.
Account filtering: View inventory across all connected eBay accounts, or for one selected account.
Store visibility: See which stores are associated with each SKU.
Last-synced status: Review the most recent synchronisation status for every SKU, including where a run did not complete.
Track inventory: Turn inventory monitoring on or off for individual SKUs.
Custom low-stock thresholds: Set a different low-stock limit for every tracked SKU. These thresholds feed the Track Inventory section and the alert counter on the dashboard.
Manual inventory sync: Start a synchronisation run yourself, from the Inventory Sync workspace.

Add Product

Build a complete product record — images, listing settings, specifics, variations and your own private details — and reuse the setup through listing profiles.

Reusable listing profiles: Create product and listing profiles you can load whenever a similar product comes in, so recurring setups are entered once.
Profile search: Search your saved profiles by their supported product information.
Create, rename and remove profiles: Manage the profile library freely. Changes here never touch live marketplace listings.
Save as new or existing profile: Save a product setup as a new profile, or update one you already have.
Product images: Add multiple images, drag files into the gallery, choose the main image, preview at a larger size and remove what you do not need.
Listing settings: Prepare the eBay store, marketplace, primary and secondary categories, item location, listing format, duration, condition, store categories, item link and business policies.
Product overview: Enter SKU, price, quantity, title, optional subtitle and a rich product description.
Rich description editing: Write formatted product descriptions and apply reusable description templates for a consistent look.
Item specifics: Complete required item specifics, add optional ones, create custom fields and validate the product information before it goes anywhere.
Product variations: Build products with variation options, variation SKUs, individual prices, quantities, identifiers, costs and variation-specific images.
Item disclosures: Record safety and quality disclosures for products sold to buyers in supported regions.
SellerHint-only product details: Save storage location, storage bin, item cost, shipping cost, supplier, private notes, inventory-tracking preferences and GTC Guard preferences. None of it is sent to eBay or shown to buyers.
Save as listing profile: Turn a completed product setup into a reusable profile in one step.
Save as draft: Save the product locally to finish or review later in Listing Drafts. Creating a product record does not create an eBay listing.

Listing Catalog

The central catalog of your eBay products, with the search, filtering, bulk editing and store-specific detail needed to manage thousands of listings.

Browsing and finding

Central product catalog: Browse and manage your complete local product catalog from one workspace.
Store-specific catalogs: Open a connected store from the sidebar to see the catalog scoped to that store alone.
CSV product import: Import one or more CSV files into the catalog through Add Products.
Catalog search: Search using All, Title or SKU modes, depending on what you actually know.
Advanced listing filters: Filter by store, duration, listing type, marketplace, status, store category, eBay category, Best Offer, images, subtitle, inventory, business policies, description template, dates, price, weight and more.
Saved filter rules: Save filter combinations you use often, and clear or reapply active filters in one action.
Sortable listing table: Sort supported columns and review products in a structured catalog table.
Customisable columns: Choose which columns appear and arrange them in the order you want them.
Compact and extended views: Use a split view with Product Details beside the catalog, or expand the catalog into a wider table when you need the columns.
Detailed listing data: Columns include image, title, SKU, item number, item link, stores, marketplace, category, format, condition, available and sold quantity, duration, views, promoted status, watchers, questions, bids, offers, pricing, shipping, dates and listing status.
Flexible selection: Select individual products or many at once using checkboxes, Shift selection or Command selection.
Pagination: Choose 50, 100 or 200 rows per page to suit your catalog.

Editing products

Product details editing: Edit images, listing settings, overview information, description, item specifics, disclosures, variations and SellerHint-only details without leaving the catalog.
Store-specific product tabs: View and edit your local product record separately from the information each connected store uses, so one store’s values never leak into another.
Local and store saving: Save changes locally as often as you like. For supported live eBay listings, title, quantity, price and description changes can also be sent to the selected store — a separate, deliberate action.
Safe product removal: Permanently remove local products, with deletion blocked while a selected product is still connected to a live marketplace listing.

Control Center

Control Center: Run operations on the products you have selected from a configurable side panel, without losing your place in the catalog.
Bulk editing: Change item condition, or find and replace text across the titles or descriptions of selected listings.
Bulk description templates: Apply a reusable description template across every selected product at once.
GTC Guard rules: Apply default or custom no-sale and relist timing rules to selected listings. On Mac, enabled GTC Guard work can end and relist eligible listings while the app is running and connected; marketplace restrictions and fees apply.
eBay-to-app updates: Pull quantity, price, title, description, full listing information or images from eBay for the products you selected.
App-to-eBay updates: Send supported product changes to eBay, choosing whether to include image updates. Results are reported per listing, including partial failures.

Listing Drafts

A workspace for unfinished listings — everything saved locally, checked for readiness, and kept out of your main catalog until it is done.

Draft library: Every locally saved listing draft in one workspace.
Draft search and filters: Search drafts and apply the same advanced listing filters used in the catalog.
Draft table: Review each draft’s image, SKU, title, quantity, price and status at a glance.
Draft editing: Open a draft and continue with its images, listing settings, description, item specifics, variations, disclosures and internal details.
Save draft changes: Update a draft while keeping it separate from the main catalog.
Local readiness check: SellerHint checks required fields before publication. In the Mac app, Publish Listing is a separate confirmed marketplace action; validation alone does not publish.
Bulk draft selection: Select several drafts for removal or supported Control Center operations.
Draft Control Center: Apply local bulk item-condition changes, text replacement and description templates across selected drafts.
Remove drafts: Delete draft records and their managed draft image folders. Live eBay listings are unaffected.
Pagination: Choose 10, 25 or 50 drafts per page.

Messages

A multi-store eBay inbox with full conversation threads, product context and replies — so answering a buyer does not mean losing your place.

Multi-store eBay inbox: Import and manage buyer and marketplace messages from every connected eBay store in one inbox.
Message folders: Inbox, From Members, Unread from Members, From eBay, Unread from eBay and Sent, so the queue stays manageable.
Message search: Search saved conversations and messages.
Store filtering: View messages from all stores together, or from one connected store.
Conversation list: Sender, subject or product context, date and unread count for every conversation.
Conversation threads: Incoming and outgoing messages read together in order, so the history is clear before you reply.
Buyer and store identification: Every message clearly shows who sent it and which store received it.
Product and order context: Related product image, title, eBay item number, order number, order date, quantity and order total shown alongside the conversation when available.
Message attachments: View supported attachments and open image previews without leaving the thread.
Reply to buyers: Write and send replies from inside the conversation.
Reply attachments: Attach supported images to outgoing replies.
Quick replies: Build reusable reply templates and insert them into responses, for the questions you answer constantly.
Message status: See the delivery state of outgoing messages — sending, sent, unknown or failed — rather than assuming it arrived.
Bulk mailbox actions: Mark conversations read or unread, and archive or delete supported modern eBay conversations, in bulk.
Message refresh: Retrieve current conversations from connected eBay stores on demand.

Case Center

Return requests and Item Not Received cases across your connected eBay stores, with the actions eBay currently permits available in place — and confirmation before anything irreversible.

Reviewing cases

Centralised buyer cases: Review return requests and Item Not Received cases across all connected eBay stores, instead of discovering them late in the marketplace interface.
Case filters: View All, Open, Closed, Return Request or Item Not Received cases.
Case search: Search saved cases and filter them by store.
Case status and deadlines: See whether a case is open or closed, whether seller action is required, and the response deadline eBay has set.
Product and order details: Product image, title, SKU, quantity, item number, order number, buyer, store, amount, reason, requested outcome and request date, together on one screen.
Case timeline: The recorded history of actions and messages for the case, in order.
Case tracking: Carrier, tracking number, shipment date, delivery date and delivery status where the carrier has supplied them.

Acting on a case

Live action availability: SellerHint checks which actions eBay currently allows before enabling them, so you are never offered a button that will fail.
Message buyer: Send a case-related message whenever eBay makes that action available.
Accept return: Review and approve an eligible return request.
Issue full refund: Review and issue a full refund where eBay permits it for the selected case.
Offer partial refund: Enter and review a partial-refund offer when the case supports one.
Confirmation protection: Financial and irreversible case actions require a review and confirmation step before submission. A refund is never one accidental click.
Open on eBay: Open the case on eBay for anything that must be completed or reviewed there, such as escalation or closing a case.

Listing Template

Reusable header and footer content that gives every eBay product description a consistent appearance, without retyping the shared parts.

Reusable listing templates: Create and manage templates that give your product descriptions a consistent appearance across the catalog.
Header builder: Build reusable content that appears before each individual product description.
Automatic product description placement: SellerHint keeps a protected area in the template and inserts each product’s own description into it, so the template and the product content never overwrite each other.
Footer builder: Build reusable content that appears after the product description.
Rich-text editing: Format headers and footers in the visual description editor.
Reusable template parts: Save header and footer sections independently and reuse them in other templates.
Template library: Create, select, update and remove saved templates from one place.
Description template application: Apply a saved template to a product from Product Details, or to many products at once through Control Center.

Connected store catalogs

Each connected eBay store gets its own scoped catalog, keeping store-specific listing information genuinely separate.

Store navigation: Connected stores appear directly in the SellerHint sidebar.
Store-scoped listings: Selecting a store opens a Listing Catalog limited to the products associated with that store.
Import reminder: If a store has no imported listings yet, SellerHint points you at the right Product Import setup rather than showing an empty screen.
Store-specific product information: Maintain different titles, prices, descriptions, policies, images and live listing information per store, without changing another store’s version of the same product.

Settings

Preferences for appearance, stores, listing defaults, business policies, automatic synchronisation, alerts, and the data and diagnostic tools behind them.

General

Appearance: Choose the application theme, interface density, text size, accent colour and visual-effects preference.
Startup and navigation: Control launch at login, the startup screen, session restoration, remembered window and panel sizes, sidebar state and counters, quit confirmation, and where external listing links open.
Accessibility: Follow macOS text and contrast settings, distinguish status without relying on colour alone, reduce motion and reduce transparency.

Stores

Multiple store management: Add, select, rename, reconnect, test and remove eBay store connections.
eBay account connection: Connect an eBay account through SellerHint’s secure authorisation window and test the connection at any time.
Invoice business address: Save the business address that appears on exported invoices.
Inventory roles: Choose the master inventory store and enable which other stores receive synchronised quantities.
Product import: Load active eBay listings, preview the matches, and decide which should be linked to existing products and which imported as new ones. Nothing is merged without your instruction.
Exact match options: Match imported listings by exact normalised SKU or exact normalised title.
Conflict review: Matched, unmatched and conflicting listings are kept apart so you can review each group before linking or importing.
Variation awareness: Parent and variation SKU differences are identified during matching, which is where import conflicts usually come from.

Listing options

Listing defaults: Set the default marketplace, store, category, item location, listing format, duration and condition for new products.
Catalog preferences: Choose the default catalog layout, table preset, sorting, rows per page, title wrapping, remembered column widths and Control Center behaviour.
Product details preferences: Choose the opening store tab, remember expanded sections, show empty optional fields, validate while typing and confirm destructive changes.
Image preferences: Choose the default primary image, preserve aspect ratios, resize newly imported images and convert them to JPEG.

Business policies

Shipping policies: Refresh your eBay shipping policies, or create locally managed policies for use in listing dropdowns.
Payment policies: Refresh and manage store-specific payment policies.
Return policies: Refresh and manage store-specific return policies.
Default policies: Choose a default shipping, payment and return policy for each store.
Policy details: Review profile names and policy IDs, and edit or remove locally created policies.

Sync

Independent automatic schedules: Enable separate automatic schedules for Messages, Case Center, Orders and Inventory Sync — each one on its own.
Flexible intervals: Run an enabled feature every 5, 15 or 30 minutes, or every 24 hours, while SellerHint is open.
All-store background updates: Message, case and order schedules update every connected store. Inventory Sync follows your configured master and target setup.
Opt-in control: Every automatic schedule is off by default and enabled independently.

Automation and alerts

Background refresh: Control listing refresh at startup, automatic refresh timing, and a global pause for all background activity.
Synchronisation notifications: Choose notifications for all synchronisation results, failures only, or none at all.
Listing alerts: Get alerted when listings are ending soon or scheduled listings are published.
Message reply copies: Choose whether to request an email copy of outgoing eBay message replies.
GTC Guard defaults: Set the default no-sale period and relist delay used when applying GTC Guard rules.

Data and support

Event logs: Review SellerHint activity with timestamps, source information and severity levels.
Log search and filtering: Search log entries and filter them by level.
Log retention: Choose how long SellerHint keeps activity logs.
Export logs: Export retained event logs as a text file for troubleshooting or support.
Diagnostics: Enable detailed diagnostic logging and export privacy-conscious diagnostic information.
Storage and backup: Open the SellerHint application-data folder and create a local database backup. Local-first data means local-first backups.
Layout reset: Reset the catalog layout, the Product Details layout, or every saved layout.
Preference reset: Restore application preferences without deleting stores, account connections, listings, drafts, managed images or local databases.

Every feature in SellerHint