SellerHintFeatures
Every SellerHint capability, labelled per product
SellerHint for Mac and SellerHint Web are separate products and do not have the same feature set. Each capability below states its availability in each product, what it can change, and where the work happens.
What the labels mean
- Included
- Built and verified in this product.
- Beta
- Available in a beta build. Behaviour can change.
- Planned
- Approved as planned work. Not usable today.
- Under consideration
- Being evaluated. No commitment has been made.
- Not planned
- Not planned for this product.
- Not confirmed
- Not confirmed for this product yet.
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Feature directory
Dashboard
Business health at a glance — and, unusually, the weak points as prominently as the wins: what is out of stock, what has gone stale, and which tracked SKUs are running down.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Performance over a timeframe you chooseSales history, total orders, total revenue and top listings, over today, the last 7, 30, 90 or 180 days. | Included | Included | Read-onlyMac: local work, remote actions |
| Out of Stock ListingsEvery product sitting at zero quantity, listed together so you can restock or end them. | Included | Included | Read-onlyMac: local work, remote actions |
| Stalest ListingsThe oldest listings by eBay start date, surfacing products that have been sitting far longer than they should. | Included | Included | Read-onlyMac: local work, remote actions |
| Top ListingsWhat is performing best over the chosen timeframe, next to what is not. | Included | Included | Read-onlyMac: local work, remote actions |
| Track Inventory alertsSKUs you chose to watch, shown when they reach or fall below the alert quantity you set — with the listing, the store, the current quantity and your threshold. | Included | Included | Read-onlyMac: local work, remote actions |
Products and Listings
The product catalog, drafts, templates, images and the store-specific values behind each listing.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Listing CatalogThe main table of local product records, with search, filters, sorting, pagination, row selection and customisable columns. | Included | Included | Local onlyMac: stored on your mac |
| Customisable columns and layoutsChoose which columns appear, reorder them, and switch between a compact row layout and an extended layout that shows more information per row. | Included | Included | Local onlyMac: stored on your mac |
| Duplicate SKU supportMore than one product record may use the same SKU. Local changes are associated with the SellerHint database row, not with the SKU text. | Included | Included | Local onlyMac: stored on your mac |
| Protected deletion for live productsProduct records associated with a live listing are protected from deletion so that removing a row cannot quietly break the link to a listing that is still selling. | Included | Included | Local onlyMac: stored on your mac |
| Product DetailsA full editor for one product: overview fields, description, item specifics, variations, images, disclosures, cost, notes, storage location and inventory settings. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Store tabs and store-specific overridesOne product record can carry different values for each connected store, shown on separate store tabs so it is always clear which store a value belongs to. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Product images and store image playlistsManage the images held for a product and arrange a separate image order for each store. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Item specificsRecord the item specifics for a product in the context of its category. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Variations and variation imagesRecord variation combinations for a product and the images that belong to them. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Description editor with header and footer templatesWrite a product description and apply reusable header and footer content so shared sections stay consistent. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Seller-only business informationRecord cost, notes and storage location against a product. This information stays in SellerHint and is not part of the listing. | Included | Included | Local onlyMac: stored on your mac |
| Add ProductCreate a new local product record, with validation for the information needed before a marketplace action becomes possible. | Included | Included | Local onlyMac: stored on your mac |
| Listing DraftsKeep incomplete work, including draft images, and resume it later once the missing information is available. | Included | Included | Local onlyMac: stored on your mac |
| Listing TemplateReusable listing defaults covering description content, header and footer blocks and policy selections, applied when preparing new work. | Included | Included | Local onlyMac: stored on your mac |
| CSV import into the catalogBring product information into the local catalog from a CSV file. | Included | Included | Local onlyMac: stored on your mac |
| Local save separated from marketplace updateSaving your work and sending supported changes to eBay are two distinct actions, so editing is never the same as publishing. | Included | Included | Read and supported remote changesMac: local work, remote actions |
Orders
Order review, order documents and the actions that are supported on eBay.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Orders workspaceA list of orders with store filtering, customisable columns, refresh and a detail view for one order. | Included | Included | Read-onlyMac: local work, remote actions |
| Separated order, fulfilment, shipment and delivery statusOrder status, payment status, fulfilment status, shipment status and delivery information are shown as separate values rather than one combined label. | Included | Included | Read-onlyMac: requires sellerhint services |
| Invoices, packing slips and printingProduce and print invoice and packing slip documents for an order. | Included | Included | Read-onlyMac: local work, remote actions |
| Open an order on eBayJump from an order in SellerHint to the same order on eBay for actions that belong there. | Included | Included | Read-onlyMac: requires sellerhint services |
Marketing
Campaigns, promoted listings and Offers to Buyers, scoped to one store at a time.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Campaign browsingReview the marketing campaigns that exist on a connected store. | Included | Included | Read-onlyMac: requires sellerhint services |
| Promoted listings and campaign membershipSee which listings belong to which campaign, using the exact marketplace item identity. | Included | Included | Read-onlyMac: requires sellerhint services |
| Offers to BuyersReview Offers to Buyers activity for a connected store. | Included | Included | Read-onlyMac: requires sellerhint services |
| Campaign creationCreate a marketing campaign against the store you are already working in. | Included | Included | Supports remote changesMac: requires sellerhint services |
| Marketing performance reportingReview campaign performance next to the listings and orders it relates to. | Included | Included | Read-onlyMac: requires sellerhint services |
Schedule and Automation
Scheduled listings, listings ending soon, relist monitoring and background refresh.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Scheduled listingsReview listings scheduled to start, with their status and any warnings. | Included | Included | Read-onlyMac: local work, remote actions |
| Live listings ending soonSee which live listings are approaching their end so that nothing lapses unnoticed. | Included | Included | Read-onlyMac: local work, remote actions |
| GTC GuardReview good-til-cancelled listing work. On Mac, enable end-and-relist rules for eligible listings. | Included | Included | Read and supported remote changesMac: local work, remote actions |
| Background refresh and alertsPeriodic refresh of marketplace information, with notifications for conditions you choose. | Included | Included | Read-onlyMac: local work, remote actions |
Inventory
Quantity tracking, low-stock information and quantity-only synchronisation.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Inventory tracking and low-stock thresholdsTurn on tracking for a product and set the quantity at which it should be flagged. This is where the Track Inventory alerts on the dashboard come from. | Included | Included | Local onlyMac: stored on your mac |
| Inventory SyncCompare quantities across connected stores and apply quantity-only changes, with a preview before anything is sent. | Included | Included | Supports remote changesMac: local work, remote actions |
| Inventory master storeNominate one store as the quantity source when comparing and applying quantity changes. | Included | Included | Supports remote changesMac: local work, remote actions |
Messages
Store-scoped buyer messages, conversations and replies.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Store-scoped messagesAn inbox, sent messages and conversation view for one store at a time, with replies. | Included | Included | Read and supported remote changesMac: requires sellerhint services |
Cases
Review return requests and Item Not Received cases, message buyers, accept returns and issue refunds — without going back to the marketplace to find the case.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Case CenterReview return requests and Item Not Received cases across your stores and act on them — message the buyer, accept a return, issue a full refund or offer a partial one — whenever eBay allows that action. Escalation and closing a case continue on eBay. | Included | Included | Read and supported remote changesMac: requires sellerhint services |
Stores and Marketplace Connections
Connecting eBay stores, keeping their data separate, and importing existing listings.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Connected eBay storesAuthorise one or more eBay stores, review connection health, reauthorise an expired connection and disconnect a store. | Included | Included | Read and supported remote changesMac: requires sellerhint services |
| Store data isolationListing values, images, policies, warnings, orders, messages, campaigns, sync status and marketplace identifiers stay attached to the store they came from. | Included | Included | Local onlyMac: local work, remote actions |
| Product ImportLoad active eBay listings for a store, preview normalised SKU and title matches, and decide for each one whether to link it to an existing product, import it as a new product, or skip it. | Included | Included | Read-onlyMac: local work, remote actions |
| Business policiesReview the business policies available on a connected store and select them where supported. | Included | Included | Read-onlyMac: requires sellerhint services |
Settings, Data, and Support
Preferences, business policies, alerts, logs, diagnostics, storage and backups.
| Capability | SellerHint for Mac | SellerHint Web | Behaviour |
|---|---|---|---|
| Appearance, startup and navigation preferencesControl how the app looks and behaves on launch, and how navigation is arranged. | Included | Included | Local onlyMac: stored on your mac |
| macOS accessibility supportSupport for the macOS accessibility settings the application participates in. | Included | Not confirmed | Local onlyMac: stored on your mac |
| Logs and diagnosticsFind application logs and produce a diagnostic report for a support conversation. | Included | Not confirmed | Local onlyMac: stored on your mac |
| Backups and restoreCreate a backup of local SellerHint data and restore from one. | Included | Not confirmed | Local onlyMac: stored on your mac |
| Storage information and reset toolsSee how much local storage SellerHint is using and reset specific areas when required. | Included | Not confirmed | Local onlyMac: stored on your mac |
| Data exportExport catalog information out of SellerHint. | Included | Included | Local onlyMac: stored on your mac |
| Multiple users on one accountMore than one person working in the same SellerHint account at the same time. | Not planned | Not planned | Read and supported remote changesMac: requires sellerhint services |
| Synchronisation between Mac and WebSharing product records, images, drafts, settings or store connections between SellerHint for Mac and SellerHint Web. | Under consideration | Under consideration | Read and supported remote changesMac: requires sellerhint services |
Product-specific detail
Each product's feature page describes its workspaces in full, including requirements, known limitations and documentation links.